How we Work
Frequently Asked Questions
- Who and what experience have Private Home Care?
- What will a carer do?
- How do I find a suitable carer?
- Can I always speak to the Client Administrator who knows my requirements?
- Will I have the same carer for each booking?
- Can I change a carer? Can I choose a male or female carer?
- How are carers selected and what training and experience do they have?
- Are there grants available?
- Who typically benefits from a carer?
Training
| Pre-requisite | People Handling Certificate |
| Preferred | FETAC Level 5 |
| Nurse Training Practical Training, Demonstrations and Lectures |
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| Personal Training | Grooming and Presentation Training |
| Partner Training | HSE Elder Abuse Training |
Our Nurse Manager, Margaret Behan, keeps her own skills up to date with continuous training. This year to date she has attended a one day course on Dementia Care, run by Our Lady's Hospice (Education and Research Centre). The topics covered included; Communication in Dementia Care, Understanding Dementia and Working with Persons whose Behaviours Challenge Staff, and Activity Provision in Older Person Dementia Care.
Nurse Margaret also attended a Hepatitis C in Primary Care Nurse Education Course run by the HSE at Stewart's Hospital, Palmerstown. Our carers recently attended a Elder Abuse Lectures given by Sarah Marsh, Dedicated Elder Abuse Awareness Officer from the H.S.E.
Our carers are also obliged to follow our policies including a carer Code of Conduct and Emergency Procedures.
Private Home Care is an ISO 9001:2000 quality approved organisation and is committed to continuous training and improvement.
Who and what experience have Private Home Care?
Private Home Care is the premium Irish professional care consultant company specialising in homecare. We have ISO 9001:2000 accreditation, supplying Carers to all persons or their relatives who wish to be cared for in their own homes or chosen environment. The management of Private Home Care has been working in the caring area since 1989.
What will a carer do?
A carer supports independence by responding and assisting the client with their personal care, light domestic duties, shopping, meals and companionship. Convalescence support, respite care and dementia care is also provided. If you have additional or special requirements, your Client Administrator will be happy to assist.
How do I find a suitable carer?
When you telephone Private Home Care, you will speak directly to a Client Administrator. She will spend time with you discussing your needs and with your agreement she will set up a File Plan to meet your individual requirements. This plan can be altered by you at any time to accommodate any changes that you may require.
Can I always speak to the Client Administrator who knows my requirements?
Yes. All of our clients have a dedicated personal Client Administrator whose name will be on top of each roster.
Will I have the same carer for each booking?
Each client receives a roster. This roster gives all times, dates of bookings and the attending carer. In your file plan and roster plan, carer bookings are made in advance to ensure that you have continuity. Changes may arise at times of holidays of carer unavailability, but you will always be kept informed.
Can I change a carer? Can I choose a male or female carer?
Of course - you will always have the final decision in selecting a carer.
How are carers selected and what training and experience have carers?
Our Human Resource Department is responsible for interviewing and selecting carers along our strict criteria. There are many aspects in the selection of care staff; including training qualifications, experience and reference checks.
Are there grants available?
Some people are entitled to Health Board Subvention.
Who typically benefits from a carer?
Our clients are drawn from all age groups and vary from individuals returning home from hospital, including new mothers, through to ongoing home care for elderly or disabled clients including dementia and Alzheimers.
